At IW Express, we pride ourselves on delivering not just parcels, but also peace of mind through our exceptional tracking and customer service offerings. We understand that staying informed and having reliable support throughout the shipping process is crucial for our customers, which is why we’ve made it a priority to provide top-notch service at every step.

Real-Time Tracking

Our state-of-the-art tracking system gives you real-time visibility into the status and location of your shipment. Whether you’re sending a single package or managing large volumes, you can easily monitor your parcel from the moment it leaves your door until it reaches its destination. This transparency allows you to plan ahead and keep your recipients informed as well.

Proactive Notifications

To keep you fully updated, we offer automated email and SMS notifications throughout the shipping process. From confirmation of dispatch to updates on delivery times, you’ll receive timely alerts that ensure you never miss a beat.

24/7 Customer Support

Our dedicated customer service team is available around the clock to assist with any questions or concerns you may have. Whether you need help with tracking your shipment, managing delivery preferences, or resolving any issues that may arise, our expert team is just a phone call, email, or live chat away. We aim to resolve your inquiries quickly and efficiently, ensuring a smooth experience every time.

Dedicated Account Managers for Business Clients

For our business customers, we offer personalized support with dedicated account managers who understand your unique shipping needs. From tailored shipping solutions to proactive problem resolution, we work closely with you to ensure your logistics run smoothly.

At IW Express, we’re more than just a delivery service – we’re your trusted partner in ensuring that your parcels are tracked, delivered, and supported every step of the way. Our commitment to transparency, real-time updates, and responsive customer service makes us the ideal choice for both personal and business shipping needs.