Dispute Resolution

At IW Express, we aim to provide seamless service and encourage all customers to reach out to our customer service team to address any concerns. Should informal resolution methods be unsuccessful, IW Express upholds your right to pursue legal action as a final measure.

Legal Recourse and Jurisdiction

If a dispute cannot be resolved through customer support or mediation, you may pursue legal recourse. By using our services, you agree that any legal disputes will be subject to the jurisdiction of the courts in Kuwait, and Kuwaiti law will govern all proceedings. Both parties agree to respect the final ruling of the court as binding and conclusive.